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Information on the processing of personal data

Last updated on May 17th, 2018

 

Under articles 13 and 14 of the Regulation (EU) 2016/679, General Regulation on Data Protection (hereafter "GDPR"), in relation to personal data of which will come in possession as Controller, SierraSoft provides the following information:

 

Personal data

Personal data, as required by art. 4 n. 1) of the GDPR, will be treated in accordance with this information and in compliance with the current legislation on the protection of personal data.

 

Controller

The Controller of personal data is SierraSoft S.r.l. (hereafter "SierraSoft") based in Pordenone, Via Roveredo, 1 A.

The Controller can be reached at the email address privacy@sierrasoft.com.

 

Place of processing

The processing of personal data shall take place at the headquarters of the Controller.

 

Method of processing

Personal data are processed mainly with automated tools and can be processed even without the aid of electronic tools, i.e. by manual means. Specific security measures are observed to prevent the loss of personal data, the illegal or incorrect use and unauthorized access.

 

Rights of the data subject

The data subject may, at any time, exercise the following rights:

- to access to his personal data;

- to obtain the correction, the cancellation or the limitation of the processing of the data concerning him;

- to object to the processing of data;

- to data portability;

- to withdraw the consent, where provided: the withdrawal of consent shall not affect the lawfulness of processing based on consent given before his withdrawal;

- to lodge a complaint with the supervisory authority (Privacy Guarantor).

The rights can be exercised by sending a request to the email address privacy@sierrasoft.com.

 

Information on the processing of personal data

For each purpose of the processing, is provided information relating: to the personal data required (i.e. information concerning an identified or identifiable natural person), to the possible obligation to provide data (as well as the possible consequences of failure to provide such data), to the legal basis of the processing, to the retention period and to the subjects to which the data may be communicated.

Purpose of the processing:

Management of contact and information requests.

Personal data required:

Name, surname, company, email address, telephone number, postal address.

Obligation to provide data:

Data provision is mandatory.
Failure to provide data may involve the impossibility to obtain what’s required.

Legal basis for processing:

Data are processed by the need to manage the requests of the interested party.

Retention Period:

Data will be retained for the period strictly necessary to achieve the purposes for which they were collected (that is, for the duration of the relationship with the customer, for the conservation for civil, tax and accounting purposes and for the time necessary to ensure legal protection contractually and non-contractually).

Subjects to which the data can be communicated:

Personal data will be accessible to our internal and external personnel, as processor, in relation to the purposes specified above. Personal data may be communicated to professionals, independent collaborators, also in associated form, third parties who perform technical and organizational services that SierraSoft can make use for the processing purposes specified above, as well as to anyone is the intended recipient of communications provided by legal or regulatory provisions.

 

Purpose of the processing:

Provision of products / services / licenses.
(e.g. quotations, purchase orders, invoices, payments management, debt recovery and accounting records registration) 

Personal data required:

Name, surname, company, e-mail address, telephone number, VAT number, social security number, bank details, identity document, identity document copy, data relating to licenses and active services.

Obligation to provide data:

Data provision is mandatory.
Failure to provide data may involve the impossibility to obtain what’s required.

Legal basis for processing:

Data are processed by the need to manage the requests of the interested party.

Retention Period:

Data will be retained for the period strictly necessary to achieve the purposes for which they were collected (that is, for the duration of the relationship with the customer, for the conservation for civil, tax and accounting purposes and for the time necessary to ensure legal protection contractually and non-contractually).

Subjects to which the data can be communicated:

Personal data will be accessible to our internal and external personnel, as processor, in relation to the purposes specified above. Personal data may be communicated to professionals, independent collaborators, also in associated form, third parties who perform technical and organizational services that SierraSoft can make use for the processing purposes specified above, as well as to anyone is the intended recipient of communications provided by legal or regulatory provisions.

 

Purpose of the processing:

Activation, registration and management of software licenses and services.

Personal data required:

Name, surname, company, e-mail address, telephone number, VAT number, social security number, bank details, identity document, identity document copy, data relating to licenses and active services, data relating to technical features of the hardware used (operating system, video resolution, processor, ram etc).

Obligation to provide data:

Data provision is mandatory.
Failure to provide data may involve the impossibility to obtain what’s required.

Legal basis for processing:

Data are processed by the need to manage the requests of the interested party.

Retention Period:

Personal data will be accessible to our internal and external personnel, as processor, in relation to the purposes specified above. Personal data may be communicated to professionals, independent collaborators, also in associated form, third parties who perform technical and organizational services that SierraSoft can make use for the processing purposes specified above, as well as to anyone is the intended recipient of communications provided by legal or regulatory provisions.

Subjects to which the data can be communicated:

Personal data will be accessible to our internal and external personnel, as processor, in relation to the purposes specified above. Personal data may be communicated to professionals, independent collaborators, also in associated form, third parties who perform technical and organizational services that SierraSoft can make use for the processing purposes specified above, as well as to anyone is the intended recipient of communications provided by legal or regulatory provisions.

 

Purpose of the processing:

Execution / provision of services (es. (e.g. assistance, advice, training))

Personal data required:

Name, surname, company, e-mail address, telephone number, data relating to licenses, active services, technical features of the hardware used (operating system, video resolution, processor, ram etc).

Obligation to provide data:

Data provision is mandatory.
Failure to provide data may involve the impossibility to obtain what’s required.

Legal basis for processing:

Data are processed by the need to manage the requests of the interested party.

Retention Period:

Data will be retained for the period strictly necessary to achieve the purposes for which they were collected (that is, for the duration of the relationship with the customer, for the conservation for civil, tax and accounting purposes and for the time necessary to ensure legal protection contractually and non-contractually).

Subjects to which the data can be communicated:

Personal data will be accessible to our internal and external personnel, as processor, in relation to the purposes specified above. Personal data may be communicated to professionals, independent collaborators, also in associated form, third parties who perform technical and organizational services that SierraSoft can make use for the processing purposes specified above, as well as to anyone is the intended recipient of communications provided by legal or regulatory provisions.

 

Purpose of the processing:

Registration to our newsletters in order to receive by email newsletters about products, services, events, initiatives and other news related to SierraSoft.

Personal data required:

Email address, last name, first name, language, country.

Obligation to provide data:

Data provision is mandatory.
Failure to provide data may involve the impossibility to obtain what’s required.

Legal basis for processing:

Data are processed by the need to manage the requests of the interested party.

Retention Period:

Data will be retained until the withdrawal of consent, or in the maximum time permitted by law. The withdrawal of consent may involve the impossibility to continue to obtain what’s required.

Subjects to which the data can be communicated:

Personal data will be accessible to our internal and external personnel, as processor, in relation to the purposes specified above. Personal data may be communicated to professionals, independent collaborators, also in associated form, third parties who perform technical and organizational services that SierraSoft can make use for the processing purposes specified above, as well as to anyone is the intended recipient of communications provided by legal or regulatory provisions.

 

Purpose of the processing:

Surveys on customer satisfaction, market research, promotional activities in general.

Personal data required:

Name, surname, company, email address, telephone number, postal address, products and services purchased.

Obligation to provide data:

Data provision is optional.

Legal basis for processing:

Data are processed only if the person concerned has given his specific consent.

Retention Period:

Data will be retained until the withdrawal of consent, or in the maximum time permitted by law.

Subjects to which the data can be communicated:

Personal data will be accessible to our internal and external personnel, as processor, in relation to the purposes specified above. Personal data may be communicated to professionals, independent collaborators, also in associated form, third parties who perform technical and organizational services that SierraSoft can make use for the processing purposes specified above, as well as to anyone is the intended recipient of communications provided by legal or regulatory provisions.

 

Purpose of the processing:

Profiling activities for marketing and promotional purposes

Personal data required:

Name, surname, company, email address, telephone number, postal address, products and services purchased.

Obligation to provide data:

Data provision is optional.

Legal basis for processing:

Data are processed only if the person concerned has given his specific consent.

Retention Period:

Data will be retained until the withdrawal of consent, or in the maximum time permitted by law.

Subjects to which the data can be communicated:

Personal data will be accessible to our internal and external personnel, as processor, in relation to the purposes specified above. Personal data may be communicated to professionals, independent collaborators, also in associated form, third parties who perform technical and organizational services that SierraSoft can make use for the processing purposes specified above, as well as to anyone is the intended recipient of communications provided by legal or regulatory provisions.

 

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